MAHRA's CV

Message
WhatsAppLinkedIn

MAHRA AHMAD ABDULLA MOHAMMED ALSHARIF

IT SUPPORT SPECIALIST

Dubai, Al Warqaa, UAE

Profile summary

IT Support Specialist with 3 years of experience specializing in technical support, system maintenance, and infrastructure readiness. Resulted in background in troubleshooting hardware, software, and network issues while supporting daily IT operations across clinical environments. Committed to maintaining system reliability and delivering effective technical solutions for internal teams.

Career highlights

Technical Support Delivery: Provided technical support for hospital staff across multiple departments while troubleshooting hardware, software, printer, and network-related issues.

System Maintenance: Installed, configured, and maintained computer systems and applications while assisting users with account access and technical incidents.

Technical Certification: Completed multiple IBM certifications including Introduction to Technical Support and Introduction to Networking and Storage.

Key skills

TechnicalGit & GitHub Python Programming HTML CSS & JavaScript React Development Node.js & Express SQL & Databases HTML, CSS & JavaScript
ProfessionalTechnical Support IT Help Desk Support Hardware & Software Troubleshooting Windows Operating Systems Networking Fundamentals Cloud Computing Machine Learning Fundamentals SAP Fundamentals Problem Solving Team Collaboration
SkillsSystem Maintenance Infrastructure Readiness

Professional experience

IT Support SpecialistJan 2023 - Present
SAUDI GERMAN HOSPITAL - AL BARSHA, DUBAI

Manages technical support operations for hospital staff across multiple departments, directing system maintenance and infrastructure readiness to ensure business continuity.

  • Troubleshoots hardware, software, printer, and network-related issues.
  • Installs, configures, and maintains computer systems and applications.
  • Assists users with account access, system configuration, and technical incidents.
  • Maintains IT assets and documents technical solutions.

Education

Bachelor of Science in Information Technology (BSIT)
HORIZON UNIVERSITY COLLEGE

Expected Graduation: Ongoing

  • (Formerly Skyline University College)

Certifications

Introduction to Technical SupportIBM
Introduction to Networking and Storage (With Honors)IBM
Introduction to Hardware and Operating SystemsIBM
Introduction to Cloud ComputingIBM
Introduction to Project ManagementIBM
Python for Data Science, AI & DevelopmentIBM
Python Project for Data ScienceIBM
Machine Learning with PythonIBM
Data Science MethodologyIBM
Developing AI Applications with Python and FlaskIBM
Django Application Development with SQL and DatabasesIBM
Developing Front-End Apps with ReactIBM
Developing Back-End Apps with Node.js and ExpressIBM
Introduction to HTML, CSS & JavaScriptIBM
Getting Started with Git and GitHubIBM
SAP Professional FundamentalsSAP
SAP Customer Engagement and DiscoverySAP
Understanding the Enterprise Systems EnvironmentSAP

Languages

Arabic · Native

English · Fluent